Start Your Return Here

If you change your mind for any reason we are more than happy to accept a return on your purchase for a store credit note or exchange within 14-days of the purchase date. Store credit notes are valid for 3 years from the date of issue.

Please note: due to the limitations of our returns portal, all purchases made during our Black Friday sale can only be exchanged for an item of equal or lesser value paid, or are otherwise eligible for an online credit.

All items marked 'final sale' in the product description are FINAL SALE and cannot be returned or exchanged.

All return requests must be submitted via our Returns Portal within 14 days of delivery. Once your return is approved, you’ll have 5 days to send the item(s) back before your return label expires.

If you added Free Returns at checkout:

• If you're in the USA or Australia and selected Free Returns at checkout, your return label is fully covered—you won’t need to pay for a label to send your item(s) back. Simply follow the steps in the portal.
• For store credit: You won’t have to pay anything extra.
• For exchanges: You’ll need to pay for shipping on the new item being sent out.

If you didn’t add Free Returns:

• You’ll need to purchase a return label through the Returns Portal when submitting your request. We offer the lowest rates through our partnered services.

Start your return now via our Returns Portal

Under Australian Consumer Law (ACL), businesses are not required to provide refunds for change of mind, including pre-order cancellations. However, we offer a store credit for pre-order cancellations as a goodwill gesture.

Please note that from time to time, we may experience slight delays or changes to estimated delivery timeframes. Should this occur, our team will communicate any updates with you promptly.

If you wish to cancel your pre-order, please contact our team as soon as possible. Once your pre-order has been dispatched from our warehouse and is in transit, we’re unable to make any changes or cancellations.

• Your return must be within 14-days of receiving your order
• Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached)
• Forsoul The Label reserves the right to deny a return if the item does not meet the conditions above.

Once we receive your returned item/s we will process your return within 2-4 business days of receiving it. 

Please inspect your order upon receiving it and contact us immediately at hello@forsoulthelabel.com if the item is defective, damaged or if you receive the wrong item. Please note items damaged as a result of incorrect garment care or general wear are not considered to be faulty.

Under Australian Consumer Law (ACL), businesses are not required to provide refunds for change of mind, including order cancellations. However, we offer a store credit for cancelled orders as a goodwill gesture. This includes pre orders. If you wish to proceed with a cancellation, please contact our team as soon as possible.

Once an order has left our warehouse and is in transit, we are unable to make any changes or cancellations to your order.