Shipping policy
Shipping
Free worldwide shipping on orders over $150. If you have any questions, get in touch — we’re happy to help.
✦ Duties On Us — Every Order, Everywhere
All customs duties, import taxes and tariffs are fully covered by us, wherever you are. The price you see at checkout is the final price — there will be no additional fees due upon delivery.
Shipping Rates & Timeframes
Australia
| Order ValueServiceCostTimeframe | |||
| Under $150 AUD | Standard | $12.95 | 2–8 business days |
| Under $150 AUD | Express | $15.95 | 1–3 business days |
| Over $150 AUD | Standard | Free | 2–8 business days |
| Over $150 AUD | Express | $15.95 | 1–3 business days |
United States
| Order ValueServiceCostTimeframe | |||
| Under $150 USD | Standard | $19.95 USD | 4–8 business days |
| Over $150 USD | Standard | Free | 4–8 business days |
Canada
| Order ValueServiceCostTimeframe | |||
| Under $150 CAD | Standard | $15.95 CAD | 4–8 business days |
| Over $150 CAD | Standard | Free | 4–8 business days |
New Zealand
| Order ValueServiceCostTimeframe | |||
| Under $150 NZD | Standard | $19.95 NZD | 2–8 business days |
| Under $150 NZD | Express | $25.95 NZD | 1–3 business days |
| Over $150 NZD | Standard | Free | 2–8 business days |
| Over $150 NZD | Express | $25.95 NZD | 1–3 business days |
Rest of World
| Order ValueServiceCostTimeframe | |||
| Under $150 AUD | Standard | $25.95 AUD | 4–8 business days |
| Over $150 AUD | Standard | Free | 4–8 business days |
Delivery Refusal
By placing an order, you agree to accept delivery of your order once it has been dispatched. If you refuse delivery for any reason, you will be responsible for all fees incurred, which may include:
- Return shipping costs
- Customs or duty charges
- Handling or restocking fees
If the package is returned to us, these charges will be deducted from your store credit. No store credit will be issued if fees exceed the order value, the item is not returned in sellable condition, or the package does not reach us.
Processing Times
Please allow 1–2 business days processing time. During peak periods, please allow up to 5 business days for dispatch. Shipping timeframes begin once your order is scanned into transit.
A confirmation email is sent immediately after your order is placed. If you don’t receive one, email us. Orders placed on weekends or public holidays will be processed the next business day.
Pre-Orders
All orders containing a pre-order item will be dispatched together once your pre-order item is back in stock. If you’d like your in-stock items sooner, please get in touch to arrange separate shipping — an additional shipping fee will apply.
Shipping Delays
Once a parcel leaves our warehouse it is in the hands of the shipping courier and any delays are outside of our control. We are unable to cancel or refund orders already in transit.
We are unable to take responsibility for parcels returned to us due to being uncollected from your local post office or multiple delivery attempts with no one home. We recommend keeping an eye on your tracking link (sent via email once your order is dispatched).
Package Protection
If you opted for Package Protection at checkout, you’re covered in the event your package is lost, stolen or goes missing in transit. We’ll need to complete an investigation with the shipping courier before issuing a replacement — we’ll move quickly once confirmed.
Please note: Package Protection does not cover orders where an incorrect address was entered at checkout.
Changes to Your Order
We’re unable to make changes or cancel an order once it has been placed — including applying discount codes after checkout. Please double-check your email address and delivery address before submitting.
We reserve the right to cancel any order at any time.
Still Have Questions?
Our team is here Monday – Friday, 9am–5pm AEST.
Returns Policy →
