If you change your mind for any reason we are more than happy to accept a return on your purchase for a store credit note or exchange within 14-days of the purchase date. Store credit notes are valid for 3 years from the date of issue.
Returns & Exchanges
All return requests must be submitted via our Returns Portal within 14 days of delivery. Once your return is approved, you’ll have 5 days to send the item(s) back before your return label expires.
If you added Free Returns at checkout:
- If you're in the USA or Australia and selected Free Returns at checkout, your return label is fully covered—you won’t need to pay for a label to send your item(s) back. Simply follow the steps in the portal.
- For store credit: You won’t have to pay anything extra.
- For exchanges: You’ll need to pay for shipping on the new item being sent out.
If you didn’t add Free Returns:
- You’ll need to purchase a return label through the Returns Portal when submitting your request. We offer the lowest rates through our partnered services.
Start your return now via our Returns Portal
Return Conditions
- Your return must be within 14-days of receiving your order
- Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached)
- Forsoul The Label reserves the right to deny a return if the item does not meet the conditions above.
Once we receive your returned item/s we will process your return within 2-5 business days of receiving it.
Sale Items
Items purchased online from our SALE category or during promotional flash sales are considered FINAL SALE and are not eligible for a return, exchange or store credit.
Faulty Or Incorrect Items
Please inspect your order upon receiving it and contact us immediately at hello@forsoulthelabel.com if the item is defective, damaged or if you receive the wrong item. Please note items damaged as a result of incorrect garment care or general wear are not considered to be faulty.
Cancelling Your Order
Under Australian Consumer Law (ACL), businesses are not required to provide refunds for change of mind, including order cancellations. However, we offer a store credit for cancelled orders as a goodwill gesture. This includes pre orders. If you wish to proceed with a cancellation, please contact our team as soon as possible.
Once an order has left our warehouse and is in transit, we are unable to make any changes or cancellations to your order.
REDO
What is Redo?
When you opt-in for Redo at checkout, your return shipping label is included,
allowing you to return any item(s) in your order for FREE.
If you decide not to buy Redo, you can still return your items, but you will be
responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
