FAQ
Shipping & Returns
Do you offer returns or exchanges?
Yes, we do! You can find our returns process here.
Do you ship to my country?
We currently ship to 220 countries worldwide.
Unfortunately due to carrier limitations, we are unable to ship to the following countries/regions: Cuba, Guatemala, Iran, North Korea, Syria, Sudan (North).
How much will shipping cost me?
We currently offer free express shipping on orders $150+ to AU, US, NZ and CAN.
Within Australia:
- Free express shipping over $150 AUD (1-5 business days)
- Orders under $150 AUD: $12.95 AUD flat rate for express shipping (1-5 business days)
To the US and Canada:
- Free express shipping over $150 USD (3-7 business days)
- Orders under $150 USD: $15.95 USD flat rate for standard delivery (5-10 business days), or $19.95 USD for express shipping (3-7 business days)
To New Zealand:
- Free express shipping over $150 NZD (2-5 business days)
- Orders under $150 NZD: $12.95 NZD flat rate for standard delivery (4-7 business days), or $18.95 NZD for express shipping (2-5 business days)
Rest of the World:
- Free express shipping over $250 AUD (3-9 business days)
- Orders under $250 AUD: $21.95 AUD flat rate for standard delivery (4-14 business days), or $29.95 AUD for express shipping (3-9 business days)
Check out our shipping policy here.
How long will it take to receive my order?
Australian express shipping: 1-5 business days
US + CAN express shipping: 3-7 business days
US + CAN standard shipping: 5-10 business days
NZ express shipping: 2-5 business days
NZ standard shipping: 4-7 business days
Rest of world express shipping: 3-9 business days
Rest of world standard shipping: 4-14 business days
For more information on shipping, click here.
Will I have to pay for customs and duties?
Yes, all international customers are responsible for customs and duties within their own country.
For further information, we recommend contacting your local customs office.
Do you offer exchanges?
At this stage we do not offer exchanges, however please get in touch so that we can asisst you in getting your correct size to you.
Ethics
What makes Forsoul eco-friendly?
We strive to minimise our harm to our planet in everything we do.
We are zero waste during our manufacturing process, where all of our scrap material is made into headbands, scrunchies or given to our worker’s children for arts and crafts.
We are proud to use Dystar inks, which are eco-friendly and non-toxic dyes that we then responsibly dispose of into catchment filters.
As for sustainable fabrics, we are constantly exploring new options that are kinder to our planet, without sacrificing on quality and wearability.
Beyond the manufacturing process, we package your orders 100% plastic free and use compostable shipping bags. We kindly ask that you find a way to reuse or recycle our eco friendly packaging.
For any impact we may have on our planet, we are always striving to give back the best we can.
Are you Australian made?
We are designed in Australia but made with love in a small family-run factory.
We are team human and believe job opportunities shouldn’t be limited to first world countries.
We love the people who bring Forsoul to life, and you can read more about them here.
How can we trust your overseas factory is ethical?
Our pieces are made with love by our longstanding artisans and we’re dedicated to building long term, genuine relationships with our global partners.
We only work with suppliers that are committed to our ethical trade and share our wider conscious fashion vision.
Supply chain transparency has always been important to us, and we often update you guys on our manufacturing team visits. We have always ensured that we are very hands on during the manufacturing process, and are ready to provide support where needed.
Before working with any of our global partners, we’ve always asked that they abide by a strict code of conduct, outlining things like fair working hours, legal wages, health and safety, no child labour etc.
To read more about our team and production, click here.
Other
Do you offer wholesale?
At this stage Forsoul is exclusive to www.forsoulthelabel.com.
What payment methods do you accept?
We currently accept Afterpay, Paypal and Credit Card.
What sizes do you stock?
We currently stock AU 6-18.
