RETURNS

We want to see your soul shine in your Forsoul.

Please get in touch via our online chat or email if you have any sizing or styling questions prior to placing your order. We are beyond happy to help, always ❤︎.

If you change your mind for any reason we are more than happy to accept a return on your purchase for a store credit note within 30-days of the purchase date.

Please note, purchases made during our heavily discounted Black Friday Sale are considered final sale. If you require a return for a size change there will be a $12.95 restock fee deducted from your total online credit amount to offset the cost incurred for restocking of the purchase and shipping of your exchange.

Store credit notes are valid for 3 years from the date of issue.

Return Conditions:

  • Return requests must be authorised via email at hello@forsoulthelabel.com prior to sending your return back so that we can issue you an RA number
  • Your return is initiated within 30 working days of receiving your order
  • Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached)
  • Return authorisation has been approved via email and you have been issued an RA number 
  • Forsoul The Label reserves the right to deny a return if the item does not meet the conditions above.

To Initiate Your Return: 

  1. Contact us at hello@forsoulthelabel.com to receive your RA number.
  2. Send your original order, your proof of purchase and RA number back to the address provided via email.

Please ensure you use a protective bag and a registered/traceable form of postage as Forsoul The Label will not be responsible for goods that are damaged or lost on return.

Once we receive your returned item/s we will process your return within 2-5 business days of receiving it. 

Exchanges 

We do not currently offer exchanges, however you are more than welcome to return your item and repurchase the correct size using your online credit.

Pre Ordered Items

Pre-order shipping timeframes are estimations only and are subject to change (we will keep you up to date). Pre-orders are unable to be cancelled, however can be returned for an online credit once received.

Faulty Or Damaged Items

All items are quality inspected prior to shipment, however in the rare case you do receive an item with a manufacturing fault we are more than happy to replace or refund the garment at your preference.

Please contact us via email at hello@forsoulthelabel.com upon receiving your parcel, and include a photo of the fault so we can resolve this as fast as possible for you. We will only accept claims made within 14 days from the date your order was delivered. 

Please note items damaged as a result of incorrect garment care or general wear are not considered to be faulty.

Incorrect Items

If you receive an item you did not order, please email us at hello@forsoulthelabel.com, so we can resolve this for you.